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Find clear answers about orders, delivery, payment, sizing, tracking, returns and exchanges.
Once your order is completed, you will receive a confirmation with your order number and details via [Email / SMS / WhatsApp].
You can request a change or cancellation before [processing / shipment]. After this stage, changes or cancellation may no longer be possible.
Your order number is included in the order confirmation sent after checkout.
Delivery usually takes [X–X business days], depending on the city and delivery area.
Shipping costs [SAR X].
Free shipping is available on orders over [SAR X], if applicable.
Use the Track Your Order page and enter your order number and the email address used at checkout.
Meghnaj accepts the payment methods displayed at checkout, currently including supported bank cards such as Mada, Visa and Mastercard, as well as Cash on Delivery. [Additional methods to be confirmed].
Payments are processed through a secure payment gateway. [Confirm whether Meghnaj does not store full bank-card details on the website.]
Eligible products can be returned within 7 days of delivery, subject to the Meghnaj Return & Exchange Policy.
The product must be in its original condition, unworn, unwashed and undamaged, with original packaging, tags and hygiene seals where applicable.
Some hygiene-sensitive products may be subject to return restrictions once opened or once hygiene protection has been removed, in line with the approved Meghnaj policy.
Contact Customer Care within [exchange period] and provide your order number and details of the item you would like to exchange.
Once the returned item is received and approved after inspection, the refund is processed within [X business days]. Your bank or payment provider may require additional time for the amount to appear.
Use the Size Guide available on product pages to help you choose the most suitable size.
The best option depends on the product and desired fit. Check the Size Guide or contact Customer Care for assistance.
You need your order number and the email address used at checkout.
First, check that the order number and email address are correct. If the issue continues, contact Customer Care.