Return & Exchange Policy

1. Returns for Online Purchases

Eligible products may be returned subject to the following conditions:

• A return request must be submitted within 7 days of the delivery date.
• The product must be in its original condition, unused, unworn, unwashed, and undamaged.
• All tags, original packaging, hygiene seals, and protective elements must remain intact and unremoved.
• Products that have been used, washed, or had labels or hygiene protection removed are not eligible for return, subject to the nature of the product and the approved policy.
• Hygiene-sensitive products may be subject to return restrictions after the packaging is opened or the hygiene seal is removed.
• The order number or valid proof of purchase must be provided.
• Where products were purchased as part of a bundle or multi-item promotion, all items included in the promotion may need to be returned together in accordance with the offer terms.

2. Defective or Incorrect Products

If you receive a defective, damaged, or incorrect product, please contact Meghnaj Customer Service within [Number of Days] of delivery and provide the order number and clear photos of the product.

3. Exchanges

Eligible products may be exchanged within [7 days / Approved Exchange Period] of delivery, subject to the return conditions above and stock availability. [Please confirm whether Meghnaj offers direct exchanges or requires a return followed by a new order.]

4. Return Shipping Fees

If the return is due to a change of mind or incorrect size selection, return shipping will be paid by [Customer / Meghnaj]. If the product is defective, damaged, or incorrect, Meghnaj will bear the return or exchange cost in accordance with the approved process.

5. Refunds

Once the returned product has been received and inspected, the refund process will begin. Refunds will be made to the original payment method where available. Cash on Delivery orders will be refunded via [Bank Transfer / Other Approved Method].

Refund processing usually takes [Number of Business Days] after the return has been approved. Additional time may be required for the amount to appear depending on the bank or payment provider. [Confirm whether original delivery fees are refundable.]

6. How to Request a Return or Exchange

Please contact us at Email: [Email] or WhatsApp / Phone: [Number], and provide the order number, customer name, product to be returned or exchanged, reason for the request, and product photos where the item is defective or incorrect.